bagong4 Privacy Policy

This page describes what we collect when you use bagong4 and how we keep that data protected. We at bagong4 treat your personal information as confidential and process it only for account management, payment verification, regulatory compliance, and service delivery.

Our privacy commitment covers data collection, storage, third-party sharing, your rights, and how to contact us with privacy concerns. We do not sell your personal data to marketing firms or brokers. Your information remains within bagong4's systems and authorized service providers (payment processors, compliance firms, and hosting platforms) unless you explicitly consent otherwise.

When you register an account at bagong4, you accept this privacy policy. We update this policy periodically; material changes are announced via in-account notifications at least 30 days in advance. Continued use of bagong4 after notification constitutes acceptance of the updated policy.

What We Collect and How We Use Your Data at bagong4

When you register at bagong4, we collect your email address, username, password hash, date of birth, and full name. During Know Your Customer (KYC) verification, we request a photo ID (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We also collect your IP address, device information, and browser type automatically when you log in.

We at bagong4 use this data to verify your identity, prevent fraud, process deposits and withdrawals, calculate tier progression and cashback, and comply with anti-money-laundering (AML) regulations. Your email is used for account recovery, promotion notifications, and support communications. Your phone number (if provided) is used only for two-factor authentication and account recovery.

We do not use your data to profile your behavior for manipulation or to sell insights to third parties. We do not track your browsing outside bagong4. We do not share your personal data with Liga 1, Piala Indonesia, live-dealer studios, or game providers — only aggregate, anonymized play statistics are shared with our service partners.

Third-Party Processors and Data Storage at bagong4

We at bagong4 use third-party payment processors to handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet) transactions. These processors receive only the minimum data needed to complete your deposit or withdrawal — typically your account ID, deposit amount, and destination account. Each processor signs a data-processing agreement with us and is prohibited from using your data for their own purposes.

Our compliance and KYC verification is handled by a third-party identity-verification firm. We send them your ID photo and address proof; they perform facial recognition and document validation, then return a pass/fail result. Your documents are not stored by the verification firm — they are deleted after verification completes.

We at bagong4 host our servers and databases in multiple geographic locations, potentially outside Indonesia. Your data may be stored in jurisdictions with different privacy laws. By using bagong4, you accept that your data may be processed and stored outside your local jurisdiction. Our servers are encrypted in transit and at rest using industry-standard protocols.

We at bagong4 encrypt all personal data in transit and use access controls to limit internal staff visibility — only authorized compliance and support personnel can view your identity documents.

Your Rights and Data Requests on bagong4

You have the right to request a copy of all personal data we hold on your bagong4 account. Contact our support team via email or live chat with your request, and we will provide a data export in a standard format within 30 days. You also have the right to request deletion of non-essential data (e.g., marketing preferences) without affecting account function. However, we retain identity documents and transaction records for the duration required by anti-money-laundering law and financial regulations — typically seven years after account closure.

We at bagong4 do not allow you to delete transaction history or KYC documents while your account is active, as these are required for compliance. Once your account is closed and regulatory retention periods expire, we destroy these records. If you wish to permanently close your bagong4 account, contact our support team — we will freeze your account and begin data deletion after final regulatory holds are lifted.

Data export

Request your personal data export from bagong4 via support email; we respond within 30 days with a downloadable file in CSV or JSON format.

Deletion requests

We delete non-essential data upon request but retain KYC documents and transaction records for regulatory compliance (typically seven years).

Account closure

Request permanent closure of your bagong4 account via support; we freeze it immediately and schedule data deletion after retention periods expire.

Cookie control

Disable non-essential cookies in your browser settings; however, session cookies are required for bagong4 login and cannot be disabled without breaking functionality.

Cookies, Tracking, and Contact for Privacy Issues on bagong4

We at bagong4 use session cookies (temporary) to keep you logged in and remember your language preference and tier tier status. These cookies expire when you close your browser or after 30 days of inactivity. We do not use persistent tracking cookies to follow you across the internet. Our analytics platform (used to measure site performance) collects aggregate, anonymized data — no individual user profiles or browsing histories are stored.

Third-party payment processors and compliance firms may set their own cookies during deposit or KYC verification. These are governed by their privacy policies. We do not control these cookies and recommend reviewing their policies directly.

If you have privacy concerns or believe we have mishandled your data, contact our support team at supportDescribe your concern, include your bagong4 username, and specify the data or action in question. We investigate privacy complaints within seven business days and respond via the contact method you provide. If you are unsatisfied with our response, you may escalate to our data protection officer (contact details are provided in our support reply).